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Privacy Policy

Last updated: December 30, 2024

1. Introduction

SmartTreeQuote ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and SMS services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Name (first and last name)
  • Email address
  • Phone number
  • Mailing address and ZIP code
  • Payment information (processed securely through Stripe)
  • Photos of trees you submit for estimates

Automatically Collected Information

When you use our Services, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Usage data and analytics
  • Cookies and similar tracking technologies

SMS Communications

When you opt-in to our SMS service, we collect your phone number, message content, and timestamps. We use this information to provide tree estimates and connect you with tree service professionals.

3. How We Use Your Information

We use the information we collect to:

  • Provide AI-powered tree service estimates
  • Process and manage your account
  • Send SMS messages with tree estimates (with your consent)
  • Connect you with local tree service professionals
  • Process payments for subscription services
  • Improve our Services and develop new features
  • Send marketing communications (with your consent)
  • Comply with legal obligations

4. SMS Privacy

Our SMS service allows you to receive instant tree estimates via text message. By opting in to our SMS service:

  • You consent to receive automated SMS/MMS messages from SmartTreeQuote
  • Message frequency varies based on your interactions
  • Message and data rates may apply
  • You can opt-out at any time by replying STOP
  • Reply HELP for assistance

We do not share your phone number with third parties for marketing purposes. Your phone number may be shared with tree service professionals in your area solely for the purpose of providing you with quotes and services you requested.

5. Information Sharing

We may share your information with:

  • Tree Service Professionals: To provide you with quotes and services
  • Service Providers: Third parties that help us operate our Services (e.g., Stripe for payments, Twilio for SMS, AWS for hosting)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. SMS consent records are retained for a minimum of 5 years for compliance purposes.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Opt-out of marketing communications
  • Opt-out of SMS messages by replying STOP
  • Request data portability

9. Children's Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: